How do I Place An Order?
Select your item and then click on the "Add to Cart" button. You may remove an item at any time by tagging the "Remove" box and clicking the "Update" button. You can choose to either place the order immediately, or continue shopping.
When you have finished and wish to review your order, click on "Checkout" to see what you have placed in your cart.
If you are a new customer, you can choose to register at this time so that we may track your account with your order or proceed directly to Google Checkout without registration. If you are a returning customer, you may just enter your email address and password in the given fields and then click on "Sign In" instead. You will still be able to review and change your order after that.
Please note that we value your privacy and that all your data is kept private and safe.
Once you are ready to checkout, click the "Checkout" button.
For credit card purchases MinkgLove.com uses third-party providers such as PayPal which has a proven safety record by using Secure Socket Layer (SSL) technology to encrypt your credit card and user information. You can also buy using Google Checkout.
We accept all major credit cards. Please provide exact credit card billing information, shipping address, phone numbers, and email address. MinkgLove.com does NOT ship to Post Office Boxes (PO Box) unless the PO Box is the billing address of the cardholder.
In order to protect our customers from fraudulent charges and to keep prices low, your shipping address must correspond with the credit card billing address. Otherwise, we must verify your credit card information via your bank and also require that you fax to +1 (309) 213-1303 or send us photocopies of both sides of the credit card and written authorization. Which address we will ship to depends on the information received from your bank. Sorry, but we are unable to ship to P.O. boxes without additional confirmation and cannot accept any C.O.D. orders.
Click on the "Submit" button. Please print the receipt and refer to the Order Number for any inquiry regarding your order.
You will receive an e-mail order confirmation within 24 hours after you have submitted your online order.
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How Do I Order By Fax?
You may order by fax by completing the following steps:
After selecting your items, click on the "Continue Checkout" button. If you are a new customer, you will need to register at this time so that we may track your account with your order. If you are a returning customer, you may just enter your email address and password in the fields provided and then click on "Sign In" instead.
To order by credit card, please provide exact credit card billing information, shipping address, phone numbers, and email address. In order to protect our customers from fraudulent charges and to keep prices low, your shipping address must correspond with the credit card billing address. Otherwise, we must verify your credit card information via your bank and also require that you fax to +1 (309) 213-1303 or send us photocopies of both sides of the credit card and written authorization. Sorry, but we are unable to ship to P.O. boxes and cannot accept any C.O.D. orders.
Click on the "Print" icon on your web browser. Fax to +1 (309) 213-1303. You will receive an email order confirmation with your order number within 24 hours after you have sent the fax.
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How Do I Order With A U.S. Dollar Money Order or Cashiers Check?
We accept money orders and cashiers checks that are denominated in U.S. Dollars.
Please follow the steps in "How Do I Order by Fax?" to print your order. Then please send your order and shipping information to:
MinkgLove.com
2351 Sunset Boulevard
Suite #170 423
Rocklin, CA 95765
USA
You will receive an email order confirmation with your Order Number within 24 hours after we receive your order. Orders paid through bank draft will be shipped once the payment is cleared.
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Do You Accept International Orders?
Yes, we welcome international orders!
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Do I Need to Pay Duty or Tax?
MinkgLove.com's low prices INCLUDE all sales and export taxes!
However, the customer is responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient as we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Our appointed carriers will handle the customs clearance for you and deliver the package right to your doorstep. They will then present the tax/duty bill to you if your package was taxed.
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How Do I Cancel An Order?
You may cancel your order for any reason within 3 hours after you placed your order. However, we are unable to accept any cancellation if the package has been shipped. If you wish to cancel your order, please email us at sales@minkglove.com.
You will receive a "Cancel Order Authorization" if your Cancel Order is confirmed. WE CANNOT ACCEPT ANY CANCELLED ORDER WITHOUT A CANCEL ORDER AUTHORIZATION.
Note: Please write "Cancel: Order Number" in your emails subject field.
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Do You Gift Wrap?
YES! Gift wrapping is a free service.
We are happy to gift wrap your glove in our premium quality gift wrap. If you would like to personalize the card, please write the recipient’s name in the text box field when you checkout and purchase.
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Is The Item I Want In Stock?
Most items are in stock.
If your item is not in stock, then we will notify you via email to let you know the status of the item. You can also email us at sales@minkglove.com to check in advance of ordering.
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How Do I Check My Order Status?
You can check your order status at any time by logging into your MinkgLove customer account and/or Google Checkout account.
Alternatively, please refer to your Order Number that you received online or by confirmation-email when you placed your order and send us an email to sales@minkglove.com. Note: Please provide your Order Number in the subject field of your email.
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